Frequently Asked Questions
Assistance with your Thom Browne orders and inquiries.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all tags attached, including the signature grosgrain loop tab.
Do you offer international shipping?
Yes, Thom Browne offers worldwide shipping to most countries. Shipping costs and delivery times vary depending on the destination and will be calculated at checkout.
How do I determine my size in Thom Browne tailoring?
Thom Browne uses a unique numerical sizing system (0-5). We recommend consulting our detailed Size Guide found on each product page to ensure the intended cropped fit.
Can I cancel or modify my order?
Orders are processed quickly to ensure rapid delivery. Please contact our client service team immediately if you need to make changes, though we cannot guarantee modifications once an order is in process.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure online transactions.